Last Updated: 3/3/26

Our Commitment to Accessibility

AE Perkins LLC, and its affiliates including CareCovered LLC, Interflex Payments, LLC DBA Ameriflex, Aterran LLC DBA WorkforceGo!, and Accresa Health LLC (“AEP”), are committed to ensuring digital accessibility for individuals with disabilities. We strive to provide an inclusive, user-friendly experience for all visitors to our website, including participants, employers, brokers, and partners accessing our consumer-directed healthcare account services.

We are actively working to increase the accessibility and usability of our website and online services in alignment with:

• The Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• The Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

Our goal is to provide equal access to information, tools, and services regardless of technology or ability.

Accessibility Standards

Our website is designed and maintained to conform, where feasible, with WCAG 2.1 Level AA standards. These standards address accessibility requirements, including:

• Text alternatives for non-text content
• Keyboard navigability
• Logical structure and heading hierarchy
• Color contrast and visual presentation
• Compatibility with screen readers and assistive technologies
• Resizable text and responsive design

We regularly evaluate our website through automated testing tools and manual review processes to improve accessibility and usability.

Ongoing Efforts

Accessibility is an ongoing process. AEP is committed to continuous improvement and regularly:

• Conducts accessibility audits and reviews
• Remediates identified accessibility barriers
• Incorporates accessibility into development and design practices
• Trains internal teams on accessibility best practices

As new technologies and standards evolve, we aim to ensure our digital properties remain compliant and accessible.

Third-Party Content

Certain areas of our website may link to or integrate third-party platforms, tools, or applications (e.g., payment processors, banking partners, mobile applications, benefits enrollment systems). While we encourage our vendors and partners to provide accessible content, we cannot guarantee full accessibility of third-party systems not under our control.

If you experience accessibility issues within third-party platforms accessed through our site, please contact us and we will assist you.

Assistive Technology Compatibility

Our website is intended to be compatible with commonly used assistive technologies and modern web browsers. We recommend using the most recent version of your browser and assistive software for the best experience.

Need Assistance?

If you experience difficulty accessing any part of our website, encounter an accessibility barrier, or need information in an alternative format, please contact us:

Email: support@carecovered.com
Mailing Address: 2508 Highlander Way, Carrollton, TX 75006

When contacting us, please include:

• The web page URL (if applicable)
• A description of the issue
• The assistive technology or browser used (if known)

We will make reasonable efforts to respond promptly and provide the requested information in an accessible format.

Feedback

We welcome feedback on the accessibility of our website and services. Your input helps us improve and ensures we continue to meet the needs of all users.